Disclaimer
At LPond Book Coach, my goal is to equip you with the best possible tools and strategies along with unwavering support to help you develop your manuscript. It's crucial to understand, however, that while coaching can significantly enhances your skills, it does not guarantee specific external results.
Therefore, please be advised that working with me does not promise or guarantee:
Securing representation from a literary agent.
Obtaining a traditional publishing contract.
Specific financial earnings or profitability from your published work.
The publishing world is dynamic and complex, with many factors influencing success beyond coaching, including market trends and editorial decisions. My commitment is to empower you with the knowledge and confidence to reach your full potential as an author.
Refund Policy
Your satisfaction is important to us. Should you decide our program isn't the right fit, you may request a refund within 14 days of your purchase date. The refund amount will reflect a deduction for the individual list price of any services, sessions, or digital content already utilized or delivered.
This Privacy Policy explains how LPond Book Coach collects, uses, and protects your information when you engage with our coaching services and website. We believe in clear, simple language so you always know what's happening with your data.
Your information will NEVER be sold or used in any manner inconsistent with providing you with the best possible coaching and support for your writing journey.
1. What Information We Collect (and Why)
When you interact with LPond Book Coach, we may collect:
Personal Details: Like your name, email address, phone number, and any information you share about your writing projects. We collect this to communicate with you, provide coaching, and tailor our services to your needs.
Payment Information: When you make a purchase, your payment details (like credit card numbers) are processed securely by trusted third-party payment processors (e.g., Stripe) LPond Book Coach does not directly store your full payment card details.
Website Usage Data: We may use standard tools (like Google Analytics) to understand how visitors use our website. This includes non-identifiable information like pages visited and time spent on the site, which helps us improve your experience.
2. How We Use Your Information
We use your information strictly to:
Provide and manage your coaching services.
Communicate with you about your sessions, programs, and progress.
Process payments for services.
Improve our services and website based on your needs and feedback.
Send you relevant updates, tips, or offers related to LPond Book Coach (only if you've opted in).
3. How We Protect Your Information
Your trust is paramount. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure platforms for communication and data storage, and limiting access to your information to only those who need it to provide our services.
4. Sharing Your Information
Rest assured, LPond Book Coach will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We only share your information when absolutely necessary to operate our business (e.g., with secure payment processors or scheduling tools), and always with partners who are also committed to protecting your privacy. We will never share your information in a way that is inconsistent with our coaching relationship.
5. Your Choices & Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccurate information.
Request that your information be deleted (subject to legal and operational requirements).
Opt-out of marketing communications at any time.
To exercise these rights, please contact us using the details below.
6. Cookies
Our website may use "cookies" — small files placed on your device — to help the site function correctly, remember your preferences, and provide basic analytics. You can adjust your browser settings to decline cookies if you prefer.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review it periodically.
8. Contact Us
If you have any questions about this Privacy Policy or your information, please contact us at: